Top 6 Customers That Every Retail Worker Hates

“You either love it, or you hate it. There’s no in between.”

This quote is very much true when it comes to working in retail: it can be the fun, exciting and dynamic experience that young, impressionable teenagers see which makes them want to work in retail, or it can be painful and God forsaken and it can turn the best of people into world-loathing cynics.

Speaking of the latter, it’s not the work that turns them into fun-suckers… it’s the customers. As someone who works in retail, I can say that there are customers who need nothing more than a good frying pan to fall out of the sky and squash them into the ground (subtle Snowboard Kids reference).

So you're one of these customers? It'd be a shame if... someone pushed you down these stairs. (SOURCE: Björn Láczay's Flickr photostream)

So you’re one of these customers? It’d be a shame if… someone pushed you down these stairs. (SOURCE: Björn Láczay’s Flickr photostream)

While it is true that there are some lovely customers that you would be happy to go out of your way to accommodate, the truth is that there are too many unpleasant customers that retail workers have to deal with on a daily basis. To give you a fair idea, here are some of the types of customers that every retail worker loathes to deal with (and provided examples):

The Ignorant Questioner
These are the ones that ask the workers questions, which they are perfectly entitled to, except they keep asking the same question over and over to the point where the worker might believe they’re talking to a malfunctioning fembot from Austin Powers. An example:

Customer: Is this garment on sale?
Worker #1: No, it’s full priced, so it’s 29.95.
Customer: Okay… (five seconds later). Excuse me, is this garment on sale?
Worker #2: No, it’s full priced.

Asking someone else isn’t going to get you the answer that you seek. I honestly don’t understand the logic behind this.

The Complainer
“But this top was on the sale rack even though there is a whole set of them placed on the other side of the store marked correctly… I demand you give it to me on sale or so help me I will complain to your manager.” If you don’t think these types of people exist… they do. They will go to extreme lengths to get what they want, even if what they want is absolutely ridiculous. The Complainer will argue with you until the cows come home and will effectively forget that people have feelings.

Customer: Oh the music is so loud and awful in here! I can’t shop in this environment!
Worker: Sorry, the volume is always like this and I can’t change it.
Customer: Well, you’ve just lost a customer!

Because I’m sure that $5 top you were considering was going to have a huge effect on the ultimate sales for the day.

The Slave Driver
On workers job descriptions, it’ll list them as “Retail manager” or “Sales assistant”. Nowhere does it say “Personal shopping basket” or “Other size fetcher”. Technically speaking, people who work in retail don’t have to offer you any kind of personal assistance at all, really; they choose to. Certain people, however, choose to take advantage of this general sweetness and put workers to slavery.

Worker: Is there anything I can help you with?
Customer: Well, I want to try these pants on. Could you be a darl and babysit my baby, watch my trolley, and stand here in case I need another size? Actually… just get me the size up, just in case. Thanks. Oh… here’s the baby.

This may come as a shock to some people, but people who work in retail are human beings as well. Human beings like to be treated as human beings sometimes. What a nifty little idea!

The Grub
So you want to try on three pairs of pants and three matching tops? Fair enough. You’re within your right. But you don’t like any of them… so what do you do? The Grub leaves their tried-on garments inside out on the floor of the change room in a pile of mess, and expect the workers to clean up after them as if they’re some incapable toddler who has gone for a run about.

Customer: Whoops… I accidentally knocked over that table display of shoes. Oh well. Better walk out now and leave it for the workers.
Worker: (chronic swearing in fifteen different languages)

If it’s that easy to take off the hanger, I’m sure it is as easy to put back on. Weird concept, right?

The Bargainer
I understand that some stores may have the privilege of altering prices to make that ultimate sale, but most don’t. So there really is no point in trying to bargain an item if the price tag is set in stone.

Worker: These ones are $49.95.
Customer: There’s a tiny, almost invisible mark on these boots. Can I get a discount on them?

No. You can’t.

The Indecisive Douchebag
This may come to a surprise to some people but putting a refund or exchange through the store’s sale system is a long process. It isn’t just a snap-of-the-fingers-and-it’s-done type thing. So when a customer buys something and then all of a sudden decides they don’t want it, no amount of apologies will make up for the half hour you just wasted of their lives.

Customer: I’ll just buy the pink scarf, thanks.
Worker: Thank you. Have a good day.
Customer: Actually, no; I want the orange one.

With exchanges, it’s also important to note that you can’t just take the new one and walk out. That is called stealing.

If there is one thing I want to leave at the end of this, it’s this: people who work in retail are human beings as well, so treat them like you want to be treated.

– by The Black Widow

Tipping for Dummies: Round 9

I can’t even remember doing the last TFD because it was that long ago, what with the rep week and the week I accidentally missed. Nonetheless, here I am again with Tipping for Dummies!

Everybody's favourite Tipping for Dummies!

Everybody’s favourite Tipping for Dummies!

Friday May 9, 2014
Sydney Roosters vs. West Tigers @ Allianz Stadium
The reigning premiers are sitting fifth on the ladder after a very disappointing start to the season. Sitting one rung up on the ladder are the Tigers whose winning streak was cut off by the Titans two weeks ago. The Chookies receive an extended bench while Blake Austin returns as five-eighth for the Wests.
SolSat’s prediction: Sydney Roosters
What would have been a blind-easy prediction last year has been a very difficult prediction now. I don’t see how they’ve improved but by golly the Tigers have improved. I am predicting a close game from both of these top teams.

North Queensland Cowboys vs. Brisbane Broncos @ 1300 SMILES Stadium
The second Queensland derby of the year takes place this Friday, however the hosting roles will be changed as the Cowboys host the Broncos. Gavin Cooper returns for the Cowboys while Cameron King will make his debut for the club; Thaiday is still out for the Broncos while Polar Bear has been replaced by David Hala on the bench.
SolSat’s prediction: Brisbane Broncos
Bias aside, of the two Queensland teams, the Broncos have had way better form, and based solely on that, I’m backing my baby Broncos for the second-straight win in this Queensland derby. I’m really hoping that the Cowboys hit form soon though because I actually love them.

Saturday May 10, 2014
New Zealand Warriors vs. Canberra Raiders @ Eden Park

Two of the bottom teams will look to increase their form as the Warriors take on the Raiders at Eden Park to open Saturday footy. The Warriors are coming off a win in the last round while the Raiders weren’t so lucky two weeks ago. Kevin Locke may make his first appearance of the year after being named on the Warriors’ bench while Papali’i and Shillington have been put on the Raiders bench.
SolSat’s prediction: New Zealand Warriors
Even though they’re arguably the most inconsistent team in the league, the Warriors have been known to play some solid footy when the situation calls for it, and given their low seating on the ladder, I would say the situation is calling for it.

Gold Coast Titans vs. South Sydney Rabbitohs @ Cbus Super Stadium
The Queensland team who have been sitting comfortably in the top rungs of the ladder host the Rabbitohs who should also be so lucky. William Zillman returns for the Titans from a groin injury while Aidan Sezer is in doubt for Saturday. The Souths remain unchanged with an extended bench.
SolSat’s prediction: Gold Coast Titans
Even though the odds are in the Bunnies’ favour, I am actually expecting an “upset” of sorts with a Titans victory. Hopefully Sezer will be okay to play because he has been the catalyst for several of the Titans wins this season and last.

Melbourne Storm vs. Manly-Warringah Sea Eagles @ AAMI Park
The Storm haven’t had a great season and it shows as the team used to being in the finals sit at tenth place. They host the Sea Eagles who have had three straights wins and look to make it four. Will Chambers returns from suspension for the Storm while the Eagles will miss Jamie Lyon and Glenn Stewart due to injury.
SolSat’s prediction: Manly-Warringah Sea Eagles
Even with the home crowd advantage, I don’t have faith that the Storm can dethrone the always-top form Eagles. I mean, they’re sitting at second place on the ladder for a reason, right?

Sunday May 11, 2014
Newcastle Knights vs. Penrith Panthers @ Hunter Stadium

As #RiseForAlex becomes stronger, the Knights form becomes weaker with two straight losses for the side. The Panthers are barely hanging on at eighth place on the ladder. Akuila Uate returns for the Knights while Korbin Sims will miss the game due to a not-yet-happened suspension. Tyrone Peachey starts for the Panthers.
SolSat’s prediction: Penrith Panthers
I am actually convinced that the Panthers are a hidden force in the league and their full potential will be reached when no one’s expecting it. Let this be the start of said potential with a comfortable win over the Knights.

St. George Illawarra Dragons vs. Canterbury Bulldogs @ ANZ Stadium
Is ANZ Stadium the home of like every Sydney team? Regardless of this, the Dragons host the first-placed Bulldogs at ANZ on Sunday, even though the stadium is the home for the latter. Joel Thompson moves to the centres while Bronson Harrison takes his second row spot for the Dragons while Tim Lafai returns for the Doggies.
SolSat’s prediction: Canterbury Bulldogs
While the Dragons are definitely one of the teams to watch, the Doggies aren’t sitting on the top of the ladder for no reason. Enough said, pretty much.

Monday May 12, 2014
Parramatta Eels vs. Cronulla Sharks @ Pirtek Oval
Nathan Peats (who is one of my new faves) and the Eels side host the Cronulla Sharks to close the round. The big sweet story coming into this one is the season debut for Luke Lewis who has been out with injury from the World Cup. Darcy Lussick and Pauli Pauli start for the Eels.
SolSat’s prediction: Parramatta Eels
Even with the added boost of having Lewis back, I don’t see the Sharks taking the win over the Eels on Monday, especially with the Eels dominance in their home field. Here’s to a Peatsy-inspired win.

I’m pretty much set for comp footy after a phenom week of rep last week. Let’s go!

– by The Black Widow

Review: A Beautiful Wedding

Here’s a little short story to lead into this book review.

I hate reading books on my iPhone or any other electronic device. I was fine growing up reading books with the tangible book in my hand and I will always be fine with the real deal, so when I found out that Jamie McGuire had released a Beautiful Disaster series novella, I was chomping at the bits to get it. With my luck, however, I could not find the paperback version, so I resorted to buying the book on my iPhone. I finished the book after several tears shed… nekk minnit, I see the paperback version everywhere. That’s just my luck.

RELATED LINKS:
Solstice Satisfaction reviews Beautiful Disaster
Solstice Satisfaction reviews Walking Disaster

Enough about me, onwards to SS in Review! Travis Maddox and Abby Abernathy/Maddox are back! Jamie McGuire must’ve heard me whining for more TrAbby interaction, so A Beautiful Wedding was released!

NOTE: If you haven’t read Beautiful Disaster and/or Walking Disaster yet, there will be some spoilers in here. I totally suggest you read these before continuing, also because they’re phenom.

 

I'm so glad I bought this copy after I finished the digital version... not.

I’m so glad I bought this copy after I finished the digital version… not.

In case Walking Disaster didn’t fill in all the gaps for you in Travis and Abby’s love story, A Beautiful Wedding will fill in the rest. Why did Abby and Travis run off and get married in the first place? How was the wedding? Who was there to witness the two lovebirds get married? Well, all your questions will be answered in this novella that fills in the gaps of Travis and Abby’s wedding day (and night) in a way only Jamie McGuire can describe. A Beautiful Wedding details the events of the infamous Maddox wedding, the “second wedding” and their respective bachelor/bachelorette parties, and all the fun stuff in between.

The first thing I’m going to say is this… I still feel as if Travis and Abby’s story isn’t complete yet. I mean, without trying to spoil too much, Abby’s true motivation for wanting to marry Travis still hasn’t been revealed to the tattooed hunk and if I were him, I’d be royally pissed if I found out. That one fact alone just makes me feel as if there is still more to the story that needs to be told. If Travis ever finds out, how will he react? What will that mean for Pidge and Maddox? I’m sure they’d still be as rocksolid as ever, however.

Travis and Abby’s relationship is magical. I feel as if I’m a part of it; I felt it when I read Beautiful Disaster, I felt as I read Walking Disasterand all those months later, I felt it with this novella. Jamie McGuire has done superb work with the Beautiful Disaster series in capturing the true love between these two damaged young adults. I was dying to get some more Travis and Abby and I’m glad I found it with this one. A Beautiful Wedding‘s purpose was to fill in gaps that readers were wondering… there was no real other point to this book, so it serves its purpose well.

Solst-o-meter
Storyline: 
7/10
Style of writing: 8/10
Overall: 7.5/10

A Beautiful Wedding was short and sweet and, as stated before, served its purpose well. I’m just sad that I felt all those feelings reading it just to have it cut off at the best part! HOW CUTE IS AMERICA’S DAD. That’s all for now, but Jamie McGuire, if you’re reading this… feel free to release another in this series. I’m not finished with Travis and Abby yet.

– by The Black Widow

Controversy in Neverland

There has been an upward trend in Hollywood recently, with studios jumping in on live action remakes of beloved Disney films. Two years ago, we saw Snow White and the Huntsman and Mirror Mirror, and this year Maleficent will make it to the big screen. It’s the same-same but different formula; films taking a classic tale, but twisting it in such a way that challenges our understanding of a children’s fairytale.

The boy in the tights is back! (SOURCE: Dandelion Moms website

The boy in the tights is back! (SOURCE: Dandelion Moms website)

And that’s exactly the case in the latest Warner Bros. project, Pan, to be directed by British filmmaker Joe Wright (Pride and Prejudice, Anna Karenina). Pan is being billed as the Peter Pan origins film, telling the story of an orphan boy who is spirited away to the magical Neverland where he takes on grand adventures that shape him into the hero we know as Peter Pan. It was all good and done. The film is slated for a 2015 release, and initial reactions were positive. Hugh Jackman (X-Men franchise) and Garrett Hedlund (Tron: Legacy) had signed on as Blackbeard and Captain Hook respectively. People were excited. But then it all came crashing down when it was announced Rooney Mara (The Girl with the Dragon TattooHer) had landed the role of Tiger Lily.

Rooney Mara, a white actress, landing the role of Tiger Lily, a Native American character.

Apparently, Warner Bros’ “new take” on Peter Pan involves the whitewashing of people of colour.

This is simply not okay. Casting a Caucasian actress in an Indigenous role is at its core, wrong. For centuries, Indigenous people have faced oppression from settlers and have worked hard to gain respect for their customs and traditions, to try and reestablish their equality, only now to have it, for lack of a better phrase, thrown back in their face. It’s a clear indicator of Hollywood’s obsession with entertainment over authenticity, history, and discrimination.

For once, Warner Bros. Studios had an opportunity to be the bigger person. Native American actors and actresses are alarmingly underrepresented in Hollywood. This was a chance for the studio to elevate a Native American actress to a high-profile, top billing project and gain positive publicity for doing so. Instead, the studio is facing severe backlash from critics and the public, and what started out as a promising profitable box office release could now end up as a box office bomb. In fact, there’s an online petition calling for a recasting of Tiger Lily with over 10,000 signatures already.

It might be argued, “it’s only a movie – a fantasy movie – and filmmakers can do whatever they like…how much harm can this do, really?” A lot, actually. Think about the audience demographic the film is being targeted at – children. Films are a mirror of our society and reflect our changing cultural landscape. How can children stand to learn about the progress of multiracial equality in schools if such education is not repeated in popular culture? Watching this film will simply sends children the message that people of colour and the cultures don’t matter, and that their role models should be white. Ultimately, this will feed into the ever damaging cycle of bullying, body image, and low self-esteem.

Look, I don’t have anything against Rooney Mara. I don’t doubt her talents. In fact, she is one of the industry’s most refined actresses. In Her, she perfectly showcased the entire range of the emotional scale by body language alone. But it is not enough of a reason to justify her in the role of Tiger Lily. By accepting the role, she has symbolically okay-ed the cultural appropriation of Indigenous (and by extension, other ethnic) cultures. Jump ahead to the filming. Think about the sensitivities of a white person dressed in a Native American outfit. It is highly disrespectful. Mara has no understandings of Indigenous cultures and the struggles they faced, and continue to face, by colonisation in wider society. In fact, it is offensive for Mara to even have accepted this role, let alone audition for it.

When pressed for a comment, Warner Bros. wrote “Wright is planning to create a world that [is] very international and multi-racial, effectively challenging audiences’ preconceived notions of Neverland and reimagining the environment.” Sure. So that’s why French actress Adèle Exarchopoulos (Blue is the Warmest Colour) was also in consideration for Tiger Lily. Oh wait, no, she isn’t Native American either! Alright, so maybe what Warner Bros. meant by “international and multi-racial” extends to the lead cast. Maybe by casting a Caucasian in a Native American role, Wright hired a non-Caucasian for a Caucasian role. Nope. It’s an all white lead cast – Jackman, Hedlund, Mara, Amanda Seyfried (Mary), and Levi Miller (Peter Pan).

As the A.V. Club writes, it becomes clear now that Wright’s claim of diversity lies in those actors and actresses who won’t be billed above the title. That is, all the “multi-racial” cast members have been relegated to supporting roles, not stars. I’m not sure what dictionaries Warner Bros. and Wright have in their collection, but “diversity” in my books is the even representation of all persons across all positions in play.

If one was going to “challenge [the] preconceived notions of Neverland” by having Tiger Lily represented as a Caucasian race, it would only be fair to completely reverse the representation by having the normally Caucasian characters played by actors of colour. Only then would this film have some hint of balance, and actually challenge our preconceived notions of Neverland. Because right now, Pan is proving to be far from spectacular.

We need to take a moment to remember that this is 2014. Why are are studios like Warner Bros. using outdated media representations of persons of colour? Why do we still live in a world where Hollywood deems it okay to perpetuate racism, even if in its subtlest forms? Frankly, these are questions we shouldn’t even be asking.

– by Nicole Lam